Last updated: 04.01.2026

These Terms & Conditions (“Terms”) govern your use of our website and, where applicable, your orders placed with Paul’s Plaice (“we”, “our”, “us”).

By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.

Important: This is a general template and is not legal advice. You should have a legal professional review these Terms before publishing.

1. About Us

Paul’s Plaice is a family-run fish & chips takeaway located at:

Paul’s Plaice
Bentalls Shopping Centre
Colchester Road
Heybridge
Maldon CM9 4GD
United Kingdom

2. Use of the Website

You agree to use our website only for lawful purposes.

You must not attempt to interfere with the operation of the website (e.g. hacking, introducing malware, scraping).

We may update, change or temporarily suspend the website at any time without notice.

The content on this website is provided for general information and to help you learn about our services. While we try to keep information accurate and up-to-date, we do not guarantee that it is always complete or error-free.

3. Orders, Pricing & Payment

Orders can typically be placed:

In person at the shop

By phone

Through third-party online ordering or delivery platforms (e.g. Uber Eats, Just Eat, Deliveroo), where available.

Prices & availability:

Prices and menu items may change from time to time.

The price applicable to your order is the one shown at the time you place the order (in-store, by phone, or on the relevant platform).

We do our best to keep online menus accurate, but there may be occasional differences.

Payment:

We usually accept cash and major debit/credit cards in-store.

Payment methods for online orders depend on the third-party platform used.

Online platforms have their own terms and conditions which you should read separately.

4. Allergens & Customer Responsibility

We operate a busy kitchen where a range of allergens are present. We cannot guarantee that any food is completely allergen-free or free from cross-contamination.

It is your responsibility to:

Inform us of any allergies or intolerances before ordering.

Ask our staff about ingredients, preparation and possible cross-contamination.

Check our Allergens & Dietary Information page and in-store allergen guide.

By placing an order, you accept that we cannot guarantee the complete absence of allergens in any dish.

5. Cancellations, Changes & Issues with Orders

Because we cook food fresh to order:

Once we have started preparing your order, we may not be able to cancel it.

If you need to change or cancel an order, please contact us as soon as possible by phone.

If there is a problem with your order (e.g. incorrect items, missing items, quality issues):

Please contact us promptly, ideally on the same day, using the contact details on our website or receipt.

We may ask for details such as the time of order, items ordered and what went wrong.

Where appropriate and at our discretion, we may offer a replacement, partial refund, or other solution.

If the order was placed via a third-party platform, you may also need to contact that platform in line with their own policies.

6. Limitation of Liability

Nothing in these Terms seeks to exclude or limit our liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by our negligence.

Fraud or fraudulent misrepresentation.

To the maximum extent permitted by law:

We are not liable for any loss or damage that is not reasonably foreseeable.

We are not liable for any loss of profit, business interruption or similar indirect or consequential losses arising from use of the website or our services.

Our total liability to you in respect of any claim relating to an order will not exceed the total amount you paid for that order.

7. Intellectual Property

All content on this website, including text, images, logos and graphics, is owned by or licensed to us, unless stated otherwise.

You may:

View and print pages from the site for your own personal, non-commercial use.

You may not:

Copy, reproduce, republish or distribute our content for commercial purposes without our prior written consent.

8. Third-Party Links & Platforms

Our website may contain links to third-party websites or services (such as delivery platforms or social media).

We are not responsible for the content, policies or practices of those third parties.

Use of third-party sites is at your own risk and subject to their own terms and conditions.

9. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page.

By continuing to use the website or place orders after changes are made, you agree to the updated Terms.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms, the website or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Phone: 01621 854223

Email: [email protected]

Or visit us in person at:
Paul’s Plaice, Bentalls Shopping Centre, Colchester Road, Heybridge, Maldon CM9 4GD.