Last updated: 04.01.2026

This Privacy Policy explains how Paul’s Plaice (“we”, “our”, “us”) collects, uses and protects your personal information when you use our website, contact us or place an order.

We are a small, family-run fish & chips takeaway based at Bentalls Shopping Centre, Colchester Road, Heybridge, Maldon CM9 4GD.

Important: This page is a general template and does not replace legal advice. We recommend you ask a legal professional to review it before publishing.

1. Information We May Collect

We may collect and process the following types of personal information:

Contact details – such as your name, phone number, email address.

Order details – items ordered, order time, collection/delivery preferences.

Communication records – messages or enquiries sent via forms, email or phone.

Technical data – basic information about how you use our website (e.g. pages visited, device type, IP address, cookies and analytics if enabled).

We do not intentionally collect special category data (e.g. health data) through the website, other than any information you choose to share (for example, allergies mentioned in an enquiry).

2. How We Use Your Information

We may use your information to:

Process and manage your orders (e.g. food orders, collection or delivery instructions).

Respond to your enquiries or requests for information.

Manage bookings or large orders if you contact us in advance.

Improve our services and website, for example using anonymous analytics.

Send you updates or offers, where you have actively opted in to receive them (e.g. via email or SMS marketing).

We will not send you marketing communications unless you have given us clear permission to do so, and you can opt out at any time.

3. Legal Bases (UK GDPR)

We generally process your personal data under one or more of the following legal bases:

Contract – where processing is necessary to take steps at your request (e.g. taking your order) or to fulfil an order you’ve placed.

Legitimate interests – for example, to respond to enquiries, improve our services, or keep basic records of orders.

Consent – for example, where you have chosen to receive marketing messages or given us explicit permission to use your data in a particular way.

4. Sharing Your Information

We do not sell your personal data to third parties.

We may share your information with:

Service providers who help us run our business (e.g. website hosting, email service providers, payment processors, online ordering/delivery platforms).

Professional advisers (e.g. accountants, legal advisers) where necessary.

Authorities, where we are legally required to do so.

We only share the minimum information necessary and require service providers to keep your data secure and use it only for the agreed purpose.

5. Data Storage & Security

We take reasonable steps to protect your personal data from loss, misuse or unauthorised access, including:

Using reputable service providers for hosting and email.

Limiting access to personal data to those who need it.

However, no method of transmission over the internet or method of storage is 100% secure. We cannot guarantee absolute security of your data.

6. How Long We Keep Your Data

We keep your personal information only for as long as necessary to:

Provide our services and manage your orders.

Meet legal, accounting or reporting requirements.

Resolve disputes and enforce our agreements.

When data is no longer needed, we will delete or anonymise it where reasonably possible.

7. Your Rights

Under UK data protection law (UK GDPR), you have rights over your personal data, including:

Right of access – to ask for a copy of the personal data we hold about you.

Right to rectification – to correct inaccurate or incomplete data.

Right to erasure – to request that we delete your personal data, in certain circumstances.

Right to restrict processing – to ask us to limit how we use your data, in certain circumstances.

Right to object – to object to certain types of processing, including direct marketing.

Right to data portability – to request a copy of your data in a reusable format, in certain circumstances.

To exercise any of these rights, please contact us using the details below.

8. Cookies & Website Analytics

Our website may use cookies or similar technologies to:

Make the site function correctly.

Help us understand how people use the site (for example, via basic analytics).

Where required, we will display a cookie banner explaining the use of cookies and, where necessary, ask for your consent.

You can usually control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. delivery platforms, social media). We are not responsible for the privacy practices or content of those sites.

We encourage you to read the privacy policies of any third-party sites you visit.

10. Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]

Phone: 01621 854223
Or by post at our shop address:
Paul’s Plaice, Bentalls Shopping Centre, Colchester Road, Heybridge, Maldon CM9 4GD.

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.